Request a Demo
Click here

FAQs

FAQ
Troubleshooting
What is ePaymentConnector and how does it differ from other payment solutions?

ePaymentConnector is a payment processing add-on for Odoo ERP that facilitates processing of credit card payment transactions for websites created and deployed in Odoo. ePaymentConnector works in conjunction with Global Payments (https://www.globalpayments.com/).

No, ePaymentConnector is not from Odoo. ePaymentConnector is a product of e-BizSoft. Please click here to learn more about e-BizSoft.

ePaymentConnector seamlessly integrates with the Odoo platform through an add-on module available through the Odoo Apps Store (https://apps.odoo.com/apps). The key steps to get ePaymentConnector going with your Odoo environment include purchasing, installing, and configuring ePaymentConnector. For more details, please visit the Odoo page on our website and follow the instructions: Odoo.

ePaymentConnector supports credit and debit card payment transactions.

ePaymentConnector works with Odoo Community and Odoo Enterprise (deployed on Odoo.sh or on-premise.)

ePaymentConnector does NOT work with Odoo Online edition.

ePaymentConnector supports Odoo versions 15, 16, and 17.

If your website is deployed on another platform, such as WordPress, WooCommerce, Shopify, Adobe Magento, etc. please click here to visit our website and see if an edition of ePaymentConnector is available for your platform. You can also email us at sales@epaymentconnector.com.

The following dependencies should be considered for using ePaymentConnector:

  • You must be on a supported version of Odoo (either Odoo Community or Odoo Enterprise Edition, deployed on Odoo.sh or Odoo on-premise, version 15, 16, or 17.) ePaymentConnector does not work with Odoo Online.
  • You must have a website that is deployed in working in Odoo (using Odoo Accounting, Website, and Ecommerce Apps.)
  • You will be required to independently sign-up with Global Payments to establish a merchant account, and your credentials from Global Payments will be required to activate ePaymentConnector.
  • ePaymentConnector relies on an external Python library named XMLTODICT.

Yes, but if you would still like to confirm the specific configuration for your organization, please reach out to us at sales@epaymentconnector.com to advise you.

While ePaymentConnector lacks the functionality to automatically process refunds from within your Odoo instance, you can initiate a refund through your Global Payments merchant interface.
ePaymentConnector supports transactions in US dollars (USD.)
ePaymentConnector is available for Odoo customers in the United States.

Please check Global Payments website or contact their support team at support@globalpay.com to find out the existing maximum limits allowed by the Global Payments network.

You can also implement your own maximum limits in Odoo that are applied at checkout on your website.

What are the costs and fees associated with using ePaymentConnector including transaction fees, recurring fees, hidden fees, or other costs?

There is a one-time purchase price for the ePaymentConnector add-on paid through the Odoo Apps Store.

For additional fees, including onetime fees, recurring fees, and transaction fees, please contact Global Payments for more information.

Besides, the one-time purchase price payable through the Odoo Apps Store, there are no subscription fees or charges billable to you from e-BizSoft for the on-going usage of ePaymentConnector.

Please contact Global Payments to review charges, fees, and discounts related to payment transactions.

No, there are no fees or charges for support requested for ePaymentConnector.

This only includes product support for the ePaymentConnector add-on software from e-BizSoft, and does not include payment transaction processing support from Global Payments. Please contact Global Payments regarding any applicable support fees or charges.

Please click here to review the Terms and Conditions of use.

Please click here to review the Privacy Policy.

Please click here to review the license agreement for Odoo ERP.

Please email us at sales@epaymentconnector.com. We will facilitate your merchant sign-up process with Global Payments.

You will be able to discuss the payment transaction rates with Global Payments during your sign up with them as a merchant. Please note that specific rates or terms are not guaranteed in advance of your merchant sign up by e-BizSoft or Global Payments.

How do we install ePaymentConnector in our Odoo environment?

Installing ePaymentConnector in your Odoo instance is a simple process. After you have purchased the ePaymentConnector add-on through the Odoo Apps Store and signed up with Global Payments as a merchant, log into your Odoo instance, find “ePaymentConnector” in the Apps store and install it. After the installation is complete, you can configure ePaymentConnector in the module’s settings.

For more details, please visit the following page on our website: Odoo | ePaymentConnector

Configuring ePaymentConnector for your Odoo setup involves the following summary steps. Ensure that you have the latest version of ePaymentConnector installed on your Odoo platform, enter your merchant credentials from Global Payments, and configure the user experience.

For more detailed, step-by-step guidance, please click here to refer to the documentation on the ePaymentConnector website.

How does ePaymentConnector handle sensitive customer data?
All customer payment transactions are handled directly between Odoo and the payment processor, Global Payments. ePaymentConnector does not store any customer payment data and securely facilitates payment transactions processing between Odoo and Global Payments.
What support options are available for ePaymentConnector?

ePaymentConnector product documentation is available on our website, including buying, setup, configuration, and troubleshooting. You may also email us at support@epaymentconnector.com, for further assistance.

Please email support@globalpay.com for merchant support.

Please email your feedback and suggestions to sales@epaymentconnector.com.